Consumer Report: Nationwide Relocation Services
Nationwide Relocation Services (MovingCost.com)
Safety Of Use Rating: F
(STAY AWAY)
I would like to start from my personal experience with this company.
NRS is a moving broker - not a moving company, so they dont have any trucks of their own. Instead they hire local movers to do the moves they book for them and get a commission out of the final price. Although it is generally not recommended to use moving brokers at all, some people prefer to hire such company to handle their move.
This particular broker is known to work under several names and owns at least 8 web sites (most notable is www.movingcost.com). From the volume of moves that they handle (and the terrible reputation they have in the industry) I concluded that they spend enormous amounts of money and effort in advertising, and use every trick in the book to get customers (especially by offering alarmingly low estimates, and promising things they certainly cannot guarantee).
Back in 2004 when I was working as a marketing advisor for a newly founded long distance moving company I was a witness of 3 moves booked by NRS and subcontracted to that company, and few others that I heard of from fellow movers. All 3 moves where complete disasters for the following reasons:
To summarize, as far as I know practically each customer of NRS is doomed to have a moving experience ranging from "not so good" to "absolutely terrible". Regarding the price - chances are a typical NRS customer will have to also fight hard not to pay over the amount quoted, and, in most cases, not successfully.
For the sake of keeping the investigation in the order of things, I will quickly go over the major sources of information about NRS:
From Better Business Bureau:
Summary:
By all means AVOID this company. They are nothing but trouble. I would recommend you to look for real movers for your move and you are always welcome to research their public record with our team.
Good luck with your move,
Alex Z. @ MovingAnswers.org
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See all questions from FINDING A MOVER->Company public records
FINDING A MOVER
-> Company public recordsJan 04, 21:20
Question by Susan (Susan)
Is Nationwide Relocation Services OK to use? They have given me a lower quote than the others.
Jan 04, 23:24
Answer by alexzehn (Alex Z.)
Nationwide Relocation Services (MovingCost.com)
Safety Of Use Rating: F
(STAY AWAY)
I would like to start from my personal experience with this company.
NRS is a moving broker - not a moving company, so they dont have any trucks of their own. Instead they hire local movers to do the moves they book for them and get a commission out of the final price. Although it is generally not recommended to use moving brokers at all, some people prefer to hire such company to handle their move.
This particular broker is known to work under several names and owns at least 8 web sites (most notable is www.movingcost.com). From the volume of moves that they handle (and the terrible reputation they have in the industry) I concluded that they spend enormous amounts of money and effort in advertising, and use every trick in the book to get customers (especially by offering alarmingly low estimates, and promising things they certainly cannot guarantee).
Back in 2004 when I was working as a marketing advisor for a newly founded long distance moving company I was a witness of 3 moves booked by NRS and subcontracted to that company, and few others that I heard of from fellow movers. All 3 moves where complete disasters for the following reasons:
- The final price was extremely low leaving the subcontractor with potentially very little profit margin. In addition, NRS take almost one third of the revenue, again leaving the subcontractor with minimal profits (if any);
- At the same time NRS promises many additional services such as packing materials, unpacking services for long distance moves etc. Often, none of this is shown to the subcontractor (since with those additional services they would not be able to find anyone to subcontract the job to), and therefore both the customer and the subcontractor are "pleasantly" surprised on the day of the move or on the day of the delivery (or, usually, on both days)
- Finally, due to the reasons mentioned above, the pool of subcontractors they use is usually consists of newly founded companies, some typical moving scammers, and many other shady movers. Very few good and reliable moving companies ever take their jobs, and if they do then only to realize they should avoid dealing with them in the future.
To summarize, as far as I know practically each customer of NRS is doomed to have a moving experience ranging from "not so good" to "absolutely terrible". Regarding the price - chances are a typical NRS customer will have to also fight hard not to pay over the amount quoted, and, in most cases, not successfully.
For the sake of keeping the investigation in the order of things, I will quickly go over the major sources of information about NRS:
From Better Business Bureau:
- This company is a member of the BBB
- Number of complaints processed in the last 36 month: 515 (ridiculously high number).
- MovingScam.com: NRS is listed on their Black List and appears in numerous forum threads.
- RipoffReport.com: there are several reports regarding NRS and MovingCost.com
- Other sources: found many other places where this company is mentioned, and of course all of those sources stress out NOT to hire NRS. For example here is a very interesting report from ConsumerAffairs.com: http://www.consumeraffairs.com/movers/nationwide_relocation.html.
Summary:
By all means AVOID this company. They are nothing but trouble. I would recommend you to look for real movers for your move and you are always welcome to research their public record with our team.
Good luck with your move,
Alex Z. @ MovingAnswers.org
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Related questions:
1. Legal Name vs. DBA Name
2. Consumer Report: Men On The Move USDOT #526079
3. Consumer Report: Boulevard Moving & Storage (WI), USDOT #46741
4. Consumer Report: Coakley Bros, USDOT #609018
5. Consumer Report: AAA L & S Moving Trucking Corp. USDOT #1582763
6. Consumer Record: Kedney Moving Center USDOT #125550
7. Consumer Report: Albuquerque Moving and Storage, USDOT #95947
8. Consumer Report: Five Star Moving & Storage (VA), USDOT #1049697
9. Consumer Report: Davidson Transfer and Storage (United), USDOT #110447
10. Consumer Report: Executive Relocation Company, Little Rock, AR
See all questions from FINDING A MOVER->Company public records
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