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FINDING A MOVER
-> Company public records
Jul 14, 15:16
Question by tuscarora (Bob)


Consumer Report: Craig Van Lines, USDOT #486494

Have estimates from 3 movers. Appreciate any public info. Able Moving and Storage, Manassas, VA DOT 125550 Craig Van Lines, Gainesville, VA MC-217589 The Moving Company, Jessup, MD

Jul 15, 13:27
Answer by alexzehn (Alex Z.)


Craig Van Lines, USDOT#486494

Safety Of Use Rating: A
(98.56%, RECOMMENDED - see how we calculate SOUR)



From their website www.craigvanlines.com:

On their website you can actually see photos of their crew members and management, as well as photos of their trucks.
  • This company is independent (not an agent for any major van lines).
  • Licensing information: not specified
  • Contact Information:
    phones:
    (703) 273-5533
    (703) 273-8852
    address:
    11100 Phoenix Dr., Fairfax, VA 22030
    7400 Gallerher Rd, Gainesville, VA 22065

  • Members of: not specified.

From Safersys.org:

Safersys.org reveals the following information:
  • Licensing info: US DOT #486494, MC #217589
  • Trucks: 14.
  • Phones: (703) 273-8852
  • Office location: 7400 Gallerher Rd, Gainesville, VA 22065
  • The information in the Safersys.org report indicates no problems with their license and insurance.
  • Inspections section shows the following statistics:
    - Driver out-of-service rating: above the national average
    - Vehicle out-of-service rating: below the national average
From Better Business Bureau:


  • Members of the BBB
  • Original Business Start Date: May 1980
  • Number of complaints processed in the last 36 months: 2.
    Complaints issues: Credit or Billing Disputes (1), and Service Issues (1). The complaints were mostly resolved.

    From other sources:
    • MovingScam.com: mentioned but no other information.
    • ConsumerAffairs.com: no mentioning of that company on ConsumerAffairs.com
    • RipOffReport.com: no mentioning of that company on RipOffReport.com
    • Complaints.com: no mentioning of that company on Complaints.com
    • MoverReviews.com: no mentioning of that company on MoverReviews.com
    • Other Sources: ProtectYourMove.gov: one complaint with the National Consumer Complaint Database (NCCDB).

    Summary:

    We would recommend using this company. Despite the few complaints they had with the BBB and NCCDB this company is very long time in business, family run, and has large fleet of their own local and long distance trucks.

    To stay on a safe side follow the guidelines in our Moving Guide regarding closing deals with movers and understanding your estimate, and make sure you insist on having an on-site visual and getting a binding estimate (but that should be done regardless of who you choose for your move), and insure your valuable items on MovingInsurance.com.




    Good luck with your move,

    Alex Z. @ MovingAnswers.org


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