Consumer Report: Unity Van Lines, US DOT #1201305

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-> Company public recordsJun 29, 15:55
Question by bstagert (Robert Tagert)

Consumer Report: Unity Van Lines, US DOT #1201305

Can you check the reliability of two moving companies as follows?: Unity Van Lines - MC #478727 and US DOT #1201305 Mustang Moving - MC #442872 and US DOT #1058934

Jun 30, 15:12
Answer by alexzehn (Alex Z.)

Unity Van Lines, USDOT#1201305

Safety Of Use Rating: D
(50.27%, NOT RECOMMENDED - see how we calculate SOUR)

From their website www.unityvanlines.net:

This company is independent (not an agent for any major van lines).
Licensing information: US DOT #1201305, MC #478727
Contact Information:
phones:
(866) 406-6838
Members of: not specified.

From Safersys.org:

Safersys.org reveals the following information:

Licensing info: US DOT #1201305, MC #478727
Trucks: 1.
Phones: (201) 398-9884
Office location: 5-25 2nd Street, Fair Lawn, NJ 07410
The information in the Safersys.org report indicates no problems with their license and insurance.
Inspections section shows the following statistics:
- Driver out-of-service rating: above the national average
- Vehicle out-of-service rating: below the national average

From Better Business Bureau:

There are two files for this company with the BBB, and we will summarize the findings of both files:

Members of the BBB
Original Business Start Date: 11/1/2003
Number of complaints processed in the last 36 months: 5.
Complaints issues: Delivery Issues (4), and Service Issues (1). The complaints were mostly resolved.

From other sources:

MovingScam.com: mentioned few times, no complaints.
ConsumerAffairs.com: no mentioning of that company on ConsumerAffairs.com
RipOffReport.com: there is one complaint involving a broker that was hired for a long distance move, and who in turn hired Unity: http://ripoffreport.com/reports/0/207/RipOff0207387.htm
Complaints.com: no mentioning of that company on Complaints.com
MoverReviews.com: there is one company named Unity Moving and Storage mentioned, however it is NOT the company under discussion here.
Other Sources: no other mentioning of that company found elsewhere.

Summary:

If the SaferSys.org database is not lying about the size of their fleet then this is a very small company. The estimated number of moves they do a year and the comparable number of complaints indicates that every second customer will have a problem with the move.

I would recommend you to do some more shopping around to see what other companies have to offer. You can get few quotes from several long distance movers right here. If you still decide for some reason to hire this company we advise you to take some protective steps. Follow the guidelines in our Moving Guide regarding closing deals with movers and understanding your estimate, and make sure you insist on having an on-site visual and getting a binding estimate (but that should be done regardless of who you choose for your move). Also, insure your valuable items on MovingInsurance.com.

Good luck with your move,

Alex Z. @ MovingAnswers.org

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