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-> Company public recordsJun 12, 16:36
Question by murdogg7 (Tim Murray)
Consumer Report: White Glove Moving and Storage, USDOT #648262
Can you tell me anything good/bad about White Glove Moving?
Jun 13, 15:11
Answer by alexzehn (Alex Z.)
White Glove Moving and Storage, USDOT#648262
Safety Of Use Rating: C
(73.75%, BE CAUTIOUS - see how we calculate SOUR)
From their website www.whiteglovemoving.us:
- This company is independent (not an agent for any major van lines).
- Licensing information: US DOT #648262, MC #PC308109, NYDOT: #T33050, NJPUC: #PC00715
- Contact Information:
phones:
800-256-0139
address:
235 west 1st street
Bayonne, NJ 07002
- Members of: AMSA, BBB
From Safersys.org:
Safersys.org reveals the following information:
- Licensing info: US DOT #648262, MC #308109
- Trucks: 15.
- Phones:
- Office location: 235 west 1st street, Bayonne, NJ 07002
- The information in the Safersys.org report indicates no problems with their license and insurance.
- Inspections section shows the following statistics:
- Driver out-of-service rating: above the national average
- Vehicle out-of-service rating: below the national average
- Members of the BBB
- Original Business Start Date: 11/1/1995
- Number of complaints processed in the last 36 months: 34.
Complaints issues: Sales Practice Issues (1), Delivery Issues (15), Repair Issues (1), Service Issues (10), Refund or Exchange Issues (1), Contract Issues (1), Billing or Collection Issues (5). The complaints were mostly resolved.
- MovingScam.com: this company didn't get many good reviews on MovingScam.com, and in general MovingScam.com moderators regard it as a scammer on many occasions.
- ConsumerAffairs.com: there is one good remark about this company: http://www.consumeraffairs.com/goodguys/getbus.html?BID=519
- RipOffReport.com: quite negative record here - there are 14 complaints about this company, including some serious accusations (see all of them here: http://www.ripoffreport.com/searchresults.asp?q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search%21&q5=white+glove+moving&Search=Search)
- Complaints.com: there are 5 complaints on White Glove:
http://search.complaints.com/search?q=White+Glove+Moving+and+Storage&btnG=Search& site=complaints&client=complaints&proxystylesheet=complaints&output=xml_no_dtd
- MoverReviews.com: no mentioning of that company on MoverReviews.com
- Other Sources: found few more places online that mention White Glove, for example here is what a goverment site ProtectYourMove.gov says about them:
White Glove Moving & Storage, Inc., of Jersey City, NJ, was cited for failing to follow the loss and damage claims procedures; failing to provide a summary of its dispute settlement program; failing to prepare estimates in the prescribed form and manner; failing to prepare orders for service in the prescribed form and manner; failing to prepare bills of lading in the prescribed form and manner; failing to obtain weight tickets in the prescribed form and manner; and operating a charge card plan without a tariff provision. (http://www.protectyourmove.gov/about/news-releases/fmcsa0205.htm)
There is also an article called "White Glove Moving Scam" on Oh My Apartment: http://ohmyapt.apartmentratings.com/white-glove-moving-scam.html
Summary:
I would suggest you to be cautious about using White Gloves. Its still important to remember that this is not a small company, and it has been around for more then 10 years.
I would recommend you to do some more shopping around to see what other companies have to offer. You can get few quotes from several long distance movers right here. If you still decide to hire this company we advise you to take some protective steps. Follow the guidelines in our Moving Guide regarding closing deals with movers and understanding your estimate, and make sure you insist on having an on-site visual and getting a binding estimate (but that should be done regardless of who you choose for your move). Also, insure your valuable items on MovingInsurance.com.
In case of a long distance move before making your choice you should ask them the following questions:
- Who is going to deliver your stuff to the final destination? This company is not an agent of any major van lines, so they either have their own interstate trucks, or they use a subcontractor.
- If they use a subcontractor it will still be OK to use them - as long as you run a similar investigation of the company they plan to subcontract your job to. Get the name of the company they use for delivery, however keep in mind that there are hundreds of independent truck owners that small and medium size companies use as subcontractors.
Good luck with your move,
Alex Z. @ MovingAnswers.org
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