FINDING A MOVER
-> Company public recordsMay 16, 18:38
Question by sheilaj (sheila)
Consumer Report: Ace Relocation Systems (Atlas Van Lines), USDOT #1052359
Hello,
My husband and I will be moving from Austin, TX to Chapel Hill, NC in two separate shipments, about 1.5 months apart. The first will take most of the boxed things (clothes, books, kitchen gear, etc.) and some excess furniture, and the second will take the rest. We'll drive our own cars so we can transport some valuables and our two dogs ourselves. I'll be in North Carolina to close on our new home at the time of the first shipment, so I can meet the movers to supervise the delivery, though I'll be back and forth between TX and NC after that for a while so I need the delivery date to be reasonably reliable (maybe 3-4 day window).
I'd be grateful for your help evaluating which company I should use. I'm also interested in your advice on whether I should ask for a binding estimate on the total (both shipments combined) or each part separately, i.e., if I'm unhappy I could switch movers for the second part. I'm not
sure if they would charge more on a per pound basis in that case.
Here are the four movers I'm considering. I have not yet gotten quotes from any of these companies, but I've checked them out with the Central TX Better Business Bureau and found 0-4 complaints per company in 36 months.
1) Central Transportation Systems (United Van Lines)
2) All Points Moving and Storage (Atlas Van Lines)
3) Ace Relocation Systems (Atlas Van Lines)
4) Berger (Allied Van Lines)
** You have reviewed Berger Allied before, but with emphasis on their NJ office -- I am interested in the Austin office. Their BBB reports show a slightly higher complaint rate (based on www.centraltx.bbb.org) but I don't know if that's statistically significant.
Thanks in advance for your help!
- Sheila
May 20, 15:26
Answer by alexzehn (Alex Z.)
Ace Relocation Systems, USDOT#1052359
Safety Of Use Rating: AA
(99.42%, HIGHLY RECOMMENDED - see how we calculate SOUR)
From their website www.acerelocation.com:
On About Us page:
"Ace Relocation Systems, Inc., a San Diego-based company that began in 1968, has offices in Austin, Baltimore, Chicago, Long Beach, Orlando, San Jose and Seattle.
Ace is currently the fifth largest booking revenue producer among all Atlas Van Lines agents. Ace is a stockholder in Atlas Van Lines and the owner, Reginald Lammers, holds a seat on its Board of Directors. With over 30 years experience and emphasis on absolute customer satisfaction, Ace is able to provide flexible relocation solutions in order to meet the ever-changing service needs of our clients."
- This company is an agent for Atlas Van Lines.
- Licensing information: US DOT #125550 (Atlas)
- Members of: AMSA, BBB, CMSA
From Safersys.org:
Safersys.org reveals the following information:
- Licensing info: US DOT #1052359, MC #495480
- Trucks: 104.
- Phones: (858) 677-5500
- Office location: 5608 East Gate Dr. San Diego, CA 92121
- The information in the Safersys.org report indicates no problems with their license and insurance.
- Inspections section shows the following statistics:
- Driver out-of-service rating: slightly above the national average
- Vehicle out-of-service rating: below the national average
This company has 7 BBB files. We collected information from all of them:
- Members of the BBB
- Original Business Start Date: January 1968
- Number of complaints processed in the last 36 months: 8.
The company branch in Kyle, TX had 3 complaints in the past 3 years.
- MovingScam.com: mentioned with many good reviews. Generally, all company branches are recommended.
- ConsumerAffairs.com: no mentioning of that company on ConsumerAffairs.com
- RipOffReport.com: no mentioning of that company on RipOffReport.com
- Complaints.com:
- MoverReviews.com: no mentioning of that company on MoverReviews.com
- Other Sources: no other mentioning of that company found elsewhere.
Summary:
I would highly recommend using this company. It has maintained a very low level of complaints compared to the size of their fleet, and it is estimated that only 1 out of 170 moves results in some consumer dissatisfaction, which is practically negligible.
The Texas branch also seems to be reliable enough.
In any case, to stay on a safe side follow the guidelines in our Moving Guide regarding closing deals with movers and understanding your estimate, and make sure you insist on having an on-site visual and getting a binding estimate (but that should be done regardless of who you choose for your move), and insure your valuable items on MovingInsurance.com.
Good luck with your move,
Alex Z. @ MovingAnswers.org
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