FINDING A MOVER
-> Company public recordsMay 16, 17:33
Question by sheilaj (sheila)
Hello,
Here are the four movers I'm considering. I have not yet gotten quotes from any of these companies, but I've checked them out with the Central TX Better Business Bureau and found 0-4 complaints per company in 36 months.
1) Central Transportation Systems (United Van Lines)
2) All Points Moving and Storage (Atlas Van Lines)
3) Ace Relocation Systems (Atlas Van Lines)
4) Berger (Allied Van Lines)
** You have reviewed Berger Allied before, but with emphasis on their NJ office -- I am interested in the Austin office. Their BBB reports show a slightly higher complaint rate (based on www.centraltx.bbb.org) but I don't know if that's statistically significant.
Thanks in advance for your help!
- Sheila
May 16, 20:41
Answer by alexzehn (Alex Z.)
Central Transportation Systems, USDOT#350195
Safety Of Use Rating: AAA
(99.91%, OUTSTANDING PERFORMER - see how we calculate SOUR)
From their website www.centralsystems.com:
- This company is an agent for United Van Lines.
- Licensing information:
- Contact Information: there are 6 locations for this company in Texas: Waco (HQ), Austin, Dallas, Houston, Killeen, and San Antonio
- Members of: not specified.
From Safersys.org:
Safersys.org reveals the following information:
- Licensing info: US DOT #350195, MC #24670
- Trucks: 138.
- Phones: (254) 662-2884
- Office location: 1600 W Loop 340, Waco, TX 76712-6838
- The information in the Safersys.org report indicates no problems with their license and insurance (agents of United, so they operate under United's license and insurance).
- Inspections section shows the following statistics:
- Driver out-of-service rating: slightly above the national average
- Vehicle out-of-service rating: slightly above the national average
Carrier Safety Rating: Satisfactory
There are 5 BBB files for this company and we will combine the finding in all of them.
- Members of the BBB
- Original Business Start Date: March 1925
- Number of complaints processed in the last 36 months: 2. Complaints issues: Delivery Issues (1), and Customer Service Issues (1). The complaints were resolved.
- MovingScam.com: mentioned, with no information.
- ConsumerAffairs.com: no mentioning of that company on ConsumerAffairs.com
- RipOffReport.com: no mentioning of that company on RipOffReport.com
- Complaints.com: no mentioning of that company on Complaints.com
- MoverReviews.com: no mentioning of that company on MoverReviews.com
- Other Sources: no other mentioning of that company found elsewhere.
Summary:
I would highly recommend using this company - their complaints vs. number of moves ratio indicates that only one out of more then a thousand moves end up in some customer dissatisfaction.
In any case, to stay on a safe side follow the guidelines in our Moving Guide regarding closing deals with movers and understanding your estimate, and make sure you insist on having an on-site visual and getting a binding estimate (but that should be done regardless of who you choose for your move), and insure your valuable items on MovingInsurance.com.
Good luck with your move,
Alex Z. @ MovingAnswers.org
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