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Consumer Report: Exclusive Van Lines, USDOT #1166465

FINDING A MOVER
-> Company public records
Apr 20, 22:19
Question by heavin2 (Jeanette Massucco)

Hi folks. Can you tell me anything about Exclusive Van Lines MC #466381, US DOT #1166465, NYDOT 36331
Thank you.
J.M

Apr 21, 14:06
Answer by alexzehn (Alex Z.)


Exclusive Van Lines, USDOT#1166465

Safety Of Use Rating: C
(75.89%, BE CAUTIOUS - see how we calculate SOUR)


Exclusive Van Lines is a DBA of a company named B. Viva Moving, located in Brooklyn, NY. We will take into consideration all findings for both those names.

From their website www.exclusivevanlines.com:

  • This company is independent (not an agent for any major van lines).
  • Licensing information: US DOT #466381, MC #1166465, DOT: #36331
  • Contact Information:
    phones:
    (800) 931-1444
    address:
    not specified

  • Members of: not specified.

From Safersys.org:

The record in SaferSys.org database shows BVIVA MOVING INC (DBA EXCLUSIVE VANLINES).

Safersys.org reveals the following information:
  • Licensing info: US DOT #1166465, MC #466381
  • Trucks: 9.
  • Phones: (718) 836-0407
  • Office location: 5-B 53 Rd Street, Brooklyn, NY 11232
  • The information in the Safersys.org report indicates no problems with their license and insurance.
  • Inspections section shows the following statistics:
    - Driver out-of-service rating: slightly above the national average
    - Vehicle out-of-service rating: below the national average
From Better Business Bureau:


  • Not members of the BBB
  • Original Business Start Date: 1/1/2000
  • This summary was listed under Nature of Business: "Consumers report to the BBB that B Viva Moving has unsatisfactory service. Complaints state that the company arrives late to pick-up and delivery appointments after rescheduling numerous times. Consumers claim damaged property, missing property and possession of property that does not belong to them. Consumers also allege that they have been charged extra at the time of pick-up. One consumer was told that her refund would take longer because she complained to the BBB."
  • Number of complaints processed in the last 36 months: 23. Complaints issues: Contract Disputes (4), Credit or Billing Disputes (2), Delivery Issues (7), Selling Practices (1), and Service Issues (4). The complaints were mostly resolved.
    From other sources:

    • MovingScam.com: recommend to avoid this company (under B. Viva Moving), found 2 complaints.
    • ConsumerAffairs.com: no mentioning of that company on ConsumerAffairs.com
    • RipOffReport.com: no mentioning of that company on RipOffReport.com
    • Complaints.com: no mentioning of that company on Complaints.com
    • Epinions.com: no mentioning of that company on Epinions.com
    • Other Sources: no other mentioning of that company found elsewhere.

    Summary:

    I would recommend to be cautious with this company. There are just too many complaints around, and too many other red flags.

    I would recommend you to do some more shopping around to see what other companies have to offer. You can get few quotes from several long distance movers right here. In any case, never book with a company that did not perform a visual estimate in your house and did not give you a flat price for your move. Also, check this thread to learn How to find a good moving company.




    Good luck with your move,

    Alex Z. @ MovingAnswers.org

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