Consumer Report: Partner Van Lines, USDOT #1297672

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-> Company public recordsApr 16, 17:13
Question by carterquigg (Carter Quigg)

Consumer Report: Partner Van Lines, USDOT #1297672

What can you tell me about the reputation of Partner Van-Lines DOT 1297672? I am moving from Northern California to New York City.

Apr 17, 22:59
Answer by alexzehn (Alex Z.)

UPDATED RATING AS OF NOVEMBER 22:
Partner Van Lines, USDOT#1297672

Safety Of Use Rating: A
(95.48%, RECOMMENDED - see how we calculate SOUR)

We received the following information about this company that influenced their SOUR rating:

Number of trucks: Partner have 1 trailer for long distance moves and 7 local trucks (24' and 26'), DOT only lists the interstate one. We informed the company to take steps to make this update official with the DOT.

The compnany does not use regular sales people, instead they have 9 CMCs (AMSA Certified Moving Consultants, http://amsastage.e-net.com/Article/CMCList.asp, search for Mountain View, CA )

In addition to that their movers are also certified by AMSA (http://www.promover.org/NewMoving/COIC/cert_Moverlist_I.html)

Number of BBB complaints: grew from 3 to 6.

The last increase however was not felt strongly on the SOUR rating, since we greately underestimated the number of trucks this company has (and as a result the estimate for the number of moves it performs). Also, they work closely with AMSA, which is a good sign for the consumers. Overall, we would recommend using this company.

THE FOLLOWING RATING IS OUTDATED. FOR MORE RECENT RATINGS OF THIS COMPANY PLEASE SEE COMMENTS ABOVE.

Partner Van Lines, USDOT#1297672

Safety Of Use Rating: C
(75.89%, BE CAUTIOUS - see how we calculate SOUR)

From their website www.partnermoving.com:

This company is independent (not an agent for any major van lines).
Licensing information: US DOT #1297672, MC #509732, CAL-T#: 189991
Services offered: local, long distance, commercial, international.
Contact Information: phones: 800-966-8380, address: 2500 Old Middlefield Way, Suite: B, Mountain View, CA 94043
Members of: AMSA

The site is well designed, however there is no indication as to the size of their fleet, or at least photos.

From Safersys.org:

Safersys.org reveals the following information:

Licensing info: US DOT #1297672, MC #509732
Trucks: 1.
Phones: (650) 964-0302
Office location: 2500 Old Middlefield Way, Suite: B, Mountain View, CA 94043
The information in the Safersys.org report indicates no problems with their license and insurance.
Inspections section shows the following statistics:
- Driver out-of-service rating: above the national average
- Vehicle out-of-service rating: below the national average

From Better Business Bureau:

Members of the BBB
Original Business Start Date: January 1990
Based on BBB files, this company has a satisfactory record.
Number of complaints processed in the last 36 months: 3. Complaints issues: Refund or Exchange Issues (1), Delivery Issues (1), and Service Issues (1). The complaints were resolved.

From other sources:

MovingScam.com: very little mentioning of that company on MovingScam.com
ConsumerAffairs.com: no mentioning of that company on ConsumerAffairs.com
RipOffReport.com: no mentioning of that company on RipOffReport.com
Complaints.com: no mentioning of that company on Complaints.com
Epinions.com: no mentioning of that company on Epinions.com
Other Sources: no other mentioning of that company found elsewhere.

Summary:

I would to be cautious about using this company. Although we only found few complaints and they seem all to be resolved, the size of its fleet indicates that it is a very small company. If you move long distance it is almost guaranteed that your shipment will be delivered by a different company.

I would recommend you to do some more shopping arround to see what other companies have to offer. You can get few quotes from several long distance movers right here. In any case, never book with a company that did not perform a visual estimate in your house and did not give you a flat price for your move. Also, check this thread to learn How to find a good moving company.

Good luck with your move,

Alex Z. @ MovingAnswers.org

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Nov 22, 22:12
Comment by alexzehn (Alex Z.)

Partner Van Lines, USDOT#1297672

Safety Of Use Rating: A
(95.48%, RECOMMENDED - see how we calculate SOUR)

We received the following information about this company that influenced their SOUR rating:

Number of trucks: Partner have 1 trailer for long distance moves and 7 local trucks (24' and 26'), DOT only lists the interstate one. We informed the company to take steps to make this update official with the DOT.

The compnany does not use regular sales people, instead they have 9 CMCs (AMSA Certified Moving Consultants, http://amsastage.e-net.com/Article/CMCList.asp, search for Mountain View, CA )

In addition to that their movers are also certified by AMSA (http://www.promover.org/NewMoving/COIC/cert_Moverlist_I.html)

Number of BBB complaints: grew from 3 to 6.

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