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-> Company public recordsApr 11, 11:45
Question by nehuvelle (Nikki)
Consumer Report: Supreme Moving Systems, US DOT #1383169
Supreme Moving
DOT# 1383169
I have an estimate. I am less worried about the cost, more worried about the care and safety of my belongins.
Apr 12, 00:12
Answer by alexzehn (Alex Z.)
Supreme Moving Systems (A Supreme Movers), USDOT# 1383169
Safety Of Use Rating: F
(34.70%, STAY AWAY - see how we calculate SOUR)
From their website www.suprememovingsys.com:
- This company is independent (not an agent for any major van lines).
- Licensing information: US DOT #1383169 , MC #484527, PC #000936
- Services offered: local, long distance, commercial, storage.
- Contact Information: phones: (800) 791-0007, address: 2010 Maple Ave. Fairlawn, NJ 07410
- Members of: not specified.
From Safersys.org:
Safersys.org reveals the following information:
- Licensing info: US DOT #1383169, MC #484527
- Trucks: 5.
- Phones: (973) 238-1978
- Office location: 20-10 Maple Ave. Fairlawn, NJ 07410
- The information in the Safersys.org report indicates no problems with their license and insurance.
- Inspections section shows the following statistics:
- Driver out-of-service rating: below the national average
- Vehicle out-of-service rating: slightly higher then the national average
- Not members of the BBB
- Original Business Start Date: 1/1/1994
- This summary was listed under Customer Experience: "Our file shows mail sent to this company was returned by the Post Office marked as either insufficient address, attempted not known, no such number/ street or not deliverable as addressed-unable to forward...... Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered and unresolved complaints. The company has resolved most complaints presented by the Bureau, however, some complaints remain unresolved or unanswered."
This information was listed under Government Actions: "Thursday, August 5, 2004
The U.S. Department of Transportation's Federal Motor Carrier Safety Administration (FMCSA) today announced fines for a New Jersey household goods mover for violating federal motor carrier regulations.
A Supreme Movers, Inc. of Fair Lawn, NJ was assessed $32,950.
The federal agency cited the company for operating a charge card plan without providing a tariff, or list of charges, and for failing to properly weigh shipments, prepare orders for service or prepare itemized bills. The company also failed to provide Your Rights and Responsibilities When You Move, a pamphlet required for consumers that summarizes of carriers' dispute settlement programs.
A Supreme Movers also was cited for not charging its applicable tariff rate, not following its loss and damage claims procedures, and not preparing non-binding estimates as required. "
- Number of complaints processed in the last 36 months: 31.
Complaints issues: Contract Disputes (1), Refund or Exchange Issues (2), Delivery Issues (9), Billing or Collection Issues (5), Selling Practices (2), Repair (1), and Service Issues (11). 7 complaints where either ignored or otherwise not resolved.
- NJWMA: not listed as a member
- MovingScam.com: mentioned several times, not recommended by the MovingScam.com community. We found several complaints reported, such as that one: http://www.movingscam.com/forum/viewtopic.php?t=600&highlight=supreme+movers
- ConsumerAffairs.com: no mentioning of that company on ConsumerAffairs.com
- RipOffReport.com: found one very recent complaint (February 2007): http://www.ripoffreport.com/reports/ripoff236670.htm. The customer paid 10% and they didn't show up for the move.
- Complaints.com: no mentioning of that company on Complaints.com
- Epinions.com: no mentioning of that company on Epinions.com
- Other Sources: Found this report from FMCSA dealing with 3 movers that got fined (one of them is A Supreme Movers): http://www.dot.gov/affairs/fmcsa1004.htm
Summary:
I would recommend staying away from this company. The number of BBB complaints is alarming and the fact that they have failed to answer a large number of them is even more alarming. It seems like more then half of their moves result in consumers' dissatisfaction this way or another.
The fact that they drawn the attention of the DOT authorities is a very bad sign. In fact, I failed to find any good reference to this company.
If you still decide for some reason to hire this company we advise you to take some protective steps. Follow the guidelines in our Moving Guide regarding closing deals with movers and understanding your estimate, and make sure you insist on having an on-site visual and getting a binding estimate (but that should be done regardless of who you choose for your move). Also, insure your valuable items on MovingInsurance.com.
Good luck with your move,
Alex Z. @ MovingAnswers.org
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